Question 1

How much does HomeFiles cost?

Accepted Answer

HomeFiles is free to use — no credit card, no expiration, no locked-away useful parts. Your home records, documents, reminders, and sharing are yours to keep. Some advanced AI features (like redesign renders and deep document extraction) may require a paid add-on down the road, but you'll never lose access to your records.

Question 2

How does HomeFiles make money?

Accepted Answer

From time to time we show offers from partners inside the app — for example, a lender when we detect potential refinance savings, or a local service pro when something in your home needs repair. Every partner offer is clearly labeled as an advertisement, and you're never required to use them. We don't sell your data.

Question 3

Is my home data private?

Accepted Answer

Yes. Your inventory, photos, and maintenance history are tied to your account and not shared. You can export everything or delete your account at any time.

Question 4

What counts as an 'asset'?

Accepted Answer

Anything in your home that has a useful life and may need maintenance, repair, or replacement. Common ones: HVAC, water heater, appliances, roof, gutters, windows, sump pump, garage door. Finishes like flooring and paint count too.

Question 5

How do the reminders work?

Accepted Answer

Once you've inventoried your assets, HomeFiles generates a maintenance schedule based on manufacturer intervals and best practice. You get one daily digest email with what's due, and you can subscribe to the calendar feed in Google, Apple, or Outlook.

Question 6

How accurate is the troubleshooting help?

Accepted Answer

We pull up the make and model on file and walk you through the most common fixes. It's not a replacement for a licensed pro — but it solves most simple issues and helps you decide when to call one.

Question 7

Can I manage more than one home?

Accepted Answer

Yes. Add as many homes as you own — primary residence, rentals, vacation properties — each with its own calendar and reminders, all under one account.

Question 8

Can I share my home with my partner or family?

Accepted Answer

Yes. You can invite an Account co-owner (full access, including financials) or a Home collaborator (maintenance-only — great for a house manager or property sitter). You control what each person sees.

Question 9

Does HomeFiles estimate my home's value and equity?

Accepted Answer

Yes. HomeFiles produces an annual value estimate from your address, and you can override it with your own number. We combine that with your loan balance to show live equity, and factor in taxes, insurance, and HOA to give you a full financial picture.

Question 10

Can HomeFiles help me plan a redesign?

Accepted Answer

Yes. The Redesign tab lets you take a photo of your real kitchen, bath, or exterior and generate realistic visual previews of what a change could look like — with a scope breakdown and a regional cost estimate. Retake space photos over time and we keep the history for before/after comparison.

Question 11

Can I get a public report card for my home?

Accepted Answer

Yes. Every home gets a Carfax-style Home Report Card scored across 13 systems. You can share the public link with buyers, agents, or inspectors — documented care is one of the strongest signals a home has been well kept.

Question 12

How does troubleshooting find local pros?

Accepted Answer

When diagnosis suggests it's a pro job, we deep-link to reputable service directories scoped to your ZIP code and the specific trade (HVAC, plumber, electrician, etc.) — so you're not starting from a blank Google search at 10pm.

Question 13

What's a 'space' and why should I photograph it?

Accepted Answer

A space is a wide shot of a room or the exterior — kitchen, primary bath, front elevation. Beyond documenting your home, these photos are the source images for redesign previews and let you track visual changes over time.

Question 14

Can I export my data when I sell?

Accepted Answer

Yes. You can export a clean PDF of your maintenance history to hand to your agent or buyer — documented care is one of the strongest signals a home has been well kept.

Question 15

What if my appliance doesn't have a model number visible?

Accepted Answer

You can enter assets manually or skip the auto-fill and we'll suggest reasonable defaults for the category.

Questions, answered.

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